I searched for a futon with a thicker mattress. I was impressed that this product advertised a 13 inch thickness - 10 inches when compressed. - WRONG! Mattress is no more than 8 inches - fluffed, compressed, or otherwise. Very misleading! Assembly was made easier with the manufacturer's step-by-step youtube video. We had a screw head shear off during assembly, made a trip to Home Depot for a replacement as we were expecting overnight guests that weekend and not enough time to request from manufacturer. When I asked our guest on the comfort level, she politely advised, it was "okay" but could feel springs. Time to search for a foam topper! Know that as a queen size futon, it has a very high back. All-in-all, for the low price, product is not horrible, not great, but is okay for occasional use.