This is without a doubt the most comfortable pillow I've ever had. After years of searching for the "perfect" pillow, this one by far comes the closest. It's neither too firm nor too soft and gives just the right amount of support in all the right places. I bought my first one over a year ago, and have never woken up with a stiff or achy neck since. I just bought a second one to have on hand as an extra. If you're looking for a good pillow, I don't think you'll be disappointed.