I have been on a quest for the perfect pillow for several years, so, when i read the reviews for this one, I was so excited about ordering such a highly rated pillow. I anxiously awaited my delivery, like a kid waiting for santa to deliver presents. I feel like I got a lump of coal in my stocking, well, a lump of a pillow anyway. You can imagine my disappointment when, after a night of sleep, I awoke with a stiff neck. I tried it for a few more nights just to be sure. I wanted to give it an honest shot. Each morning I woke up with a stiff and painful neck. After a full week, I gave up. I know I'll be hard pressed to find one that's perfect for me as I am both a back and a side sleeper. Ah well, the search continues. P.S. I'm keeping it; I'll use it for when guests come so they won't stay too long.