This sofa arrived with a damaged right arm. I was disappointed because I didn't want to deal with the hassle of returning the arm for a repacement or having to send the whole sofa back. I called Customer Service and was pleasantly surprised with their solution. The rep. contacted the warehouse which later e-mailed to tell me they were sending a new arm. The whole process took less than 5 days (including the weekend). The sofa is easy to assemble.
- How did the color on site compare with the actual product? There is a slight green/blue hue
- Please tell us about the quality of the product. Good value for the price.
- How accurate was the on site description of the product? Fairly accurate