Two negatives: Futon cover off-gasses when removed from packaging and gives off a horrible smell of rotten meat. No one could come within 3 feet of it. I used half a bottle of Febreeze on the first day just to get it to a tolerable level. My houseguest had to put two bedsheets over it in order to get through the first night. By day two, the smell had gotten much better. On day three, smell is nearly gone. The manufacturer's packaging broke open during shipping. UPS had to tape the box back together. I think it's because the mattress is compressed for shipping and it gradually filled up with air during transit, forcing the box open. Thankfully nothing was ripped or lost during shipping. The positives: Assembly was not difficult. It took my father (age 76) and me more than an hour to assemble, and most of that time was spent arguing. You'll want two people because some of the parts are large and will need balancing. The futon mattress is innerspring, and yet surprisingly foamy and comfortable. Once you get the hang of it, it's pretty easy to open and close the futon, although if you're a smaller person, you might need help.
- How did the color on site compare with the actual product? It's more beige than gray.