I like the size, the quality of the leather and the comfort of this backpack. However, the zipper on the small outside pocket broke within one month. Not only was the workmanship poor in that it wasn't secured properly on the ends and came unsewed, but the zipper itself broke away from it's backing in the middle of the zipper. It has to be replaced, but since I am no longer under warranty, I will pay an additional *** for this work to be done. The problem with the straps mentioned in other reviews seems to have been rectified, and they can be adjusted freely now. I think it would be a good idea to put in an inside zippered pocket for safety -- to secure a wallet, for example. Just having an outside side zipper which enters into the main compartment doesn't secure your wallet. This backpack has potential, but needs better, smalle, stronger sewing, and re-enforcement on the ends, and would be improved by a zippered inside pocket.