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flem4485 Review

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Shipping Disaster - Manufacturing Defects
 from Philadelphia, PA,  Mar 12, 2013

The initial delivery showed up right on time, I was super excited to get it built so I could use it for the weekend, thats where the elation ended. As soon as I opened the box, I noticed that the top frame was completely broken and splintered in two different places. As well, without even opening the box containing the granite top, I could tell that it was also smashed to bits (pretty sure granite shouldnt bend in the middle). I called up Overstock immediately, spoke to a very nice lady who sympathized with my situation and immediately initiated the shipment of a replacement unit. Although I was upset about the original, I feel that she did a great job in rectifying the situation, thats the only reason I gave this 2 stars. Fast forward to a week later, the second unit arrived, the boxes looking to be in better shape so I crossed my fingers and went through all the pieces. To my surprise, they were all there in tact. I began to put the unit together, everything was going well until it was time to put on the side rack. The bottom 2 bolts went in fine, 2 more screws at the top and I'm done!!! Wait a minute, what is going on here? The holes were drilled in the wrong place!! Somewhere in the manufacturing process, the assemblers put a wrong end piece on the top frame. I decided to cut my losses and break out my own drill to finish the job. In short, BEWARE. For over $***, I expect the item to get here in one piece and be properly manufactured. I would suggest trying something else similar to this if you really like it. HUGE LETDOWN!!!

  • How did the color on site compare with the actual product? NA
  • Please tell us about the quality of the product. Terrible
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