Rated a 1 because 0 was not an option. I purchased (4) 16 piece sets (service for 16) in May. Within weeks I began noticing small chips around the edges of the dinner plates primarily, but also the bowels and salad plates. I know I am very careful with my dishes (my old everyday set was used for 8 years and has one chipped plate and one chipped bowl) so I do not believe I am the problem. Five months later 10 dinner plates, 4 bowls and 5 salad plates have chipped. Unfortunately, while the chips may be small they can be seen easily because of the outer brown band. So my 5 month old dishes look 25 years old. Out of the 19 dishes with chips only one was "justified" as my sister did bang the plate somewhat hard against the sink. Sadly, since I am the only one who ever does dishes at my house I know firsthand that the dishes have not been mishandled. It takes only a light "touch" (normal everyday life stuff) between dishes for them to chip. I contacted Pfaltzgraff as I believe the dishes are the problem. At first they seemed interested in helping but in my final e-mail with them they recommended that I not let the dishes touch each other. Huh? How would I do that? In my 50 foot cabinet where I lay them next to each other? Carrying them individually when I set or clear the table? I do not believe I have ever heard of dishes that cannot touch each other. Their response was ridiculous. So I am online now looking for new dishes after spending more than $500 on this set (plus $250 more for all the serving pieces). It is too late to return them so I will mark this up as a big mistake and I will never purchase another Pfaltzgraff item in my life.