We watched this rug for over a month, trying to decide if it was the rug we really wanted to purchase. Finally it was on sale and we decided it was THE ONE. We waited all week for it to show up. We moved our dining table and flipped our house upside down. Finally that afternoon it arrived! When we walked outside to collect it off our porch we thought for sure it would be a team lift. However, my 5'2" wife lifted it up on her own and carried it in. That was the first bad omen. We got it inside and got it unwrapped. Upon rolling it out we were very happy with how nice it really looked in person. It's a wonderfully designed rug. The colors and textures are amazing! I noticed that it had a lot of strings clinging to it, but that's not unusual for a new rug. I started to vacuum it and our vacuum started making strange sounds. I turned it off and my wife and I had to unravel and untangle what amounted to a small ball of yarn out of the beater brushes of our vacuum. The rug had gone bald in patches. Just being vacuumed had pulled out multiple sections of the rug. I immediately called overstock. They agreed to take it back and pay the shipping. They were very polite and took care of the incident very well. We are giving the rug another chance. I hope it's just a fluke that we got this poorly constructed specimen. This rug is made by Loloi Rugs and they have received numerous accolades for rug making. This rug typically retails for $900 everywhere else. It leads me to wonder if overstock is selling the rejects of this particular manufacture. I hope that's not the case. We will update with a new review if when our replacement arrives next week. Till then, I would steer clear of this rug and this brand if I were you.
- How did the color on site compare with the actual product? the color of the rug was better in person
- Please tell us about the quality of the product. beautifully designed - poorly crafted
- How accurate was the on site description of the product? good
- Would you recommend this to a friend? No