I brought the Pazzles about a month after its release. It does exactly what I expected and more. I have also read the ratings from other people here and it would seem that they have a problem with operating the software and presumably using the computer. This has no bearing on the machine itself. Once you get the grip with the software the world is your oyster. The build quality is great. It is a solid machine with great features. In my opinion it by far outways the Cricut which in essence you buy over and over again with the cost of the cartridges. Once you have the Pazzles you stop paying out and just design whatever you want. Outstanding machine!