I ordered this for my 11 year-old granddaughter. Although she has only had it since Sept. 9th, she is already having some problems with it. She loves the style and design, but the overall quality is not there. The top of the telescoping handle has come apart, and the handle itself doesl not always open to full height. A couple of the zipper pulls have fallen off, as well. This bag may not make it to Halloween, let alone the end of the school year! Too bad...it is pretty.