furry5zoo Review

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Very Nice Thick Bed For Arthritic Dog
 from Northern Virginia,  Jul 29, 2010

I totally approve of this dog bed. It's one of the nicest and thickest I've found after looking for several months. My 95 lb German Shepherd fits nicely on the 48" by 36" bed, and the foam is thick so he doesn't sink down to the floor as he has with several more expensive beds from well known pet supply sources. Something to know when you order - the bed comes in vacuum sealed in a plastic bag, with the foam insert wrapped around the cover. You won't be able to see the cover, just the foam. I at first thought the cover was missing and started communicating with some very nice folks in Customer Service about a replacement cover or a return. The company's return policy says that opened products cannot be returned, and I thought if I opened the vacuum sealed bag my ability to return would be voided. Customer Service personnel were great. We exchanged several emails, they contacted the warehouse and learned that the cover is wrapped inside the foam insert before being vacuum sealed. They said I probably wouldn' see the cover until I opened the package, and assured me that my return would still be accepted if the cover was missing. Well, the cover was inside, totally out of sight. I'm so glad Customer Service took the time to answer my questions and clarify the return policy. This is a great dog bed value. Definitely recommend it, especially for dogs needing a little extra care due to arthritis or other infirmity. I'm so pleased with the dog bed, and with the help I received from Customer Service.

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