I have search high and low for just the right pillow, and this one is it! Have had it about a month and find it to have just the right amount of support. I have a smaller neck and many other medium pillows are way too high, which causes neck strain and pain. This one is perfect. I liked it so much I ordered a second one! Other reviews mentioned a slight odor when taking it out of the bag, but I did not experience anything like that. This one is a keeper!