1st rolling backpack had a rip in one of the inside pockets. I called customer service and they were extremely helpful and ordered me a replacement right away. They also paid for shipping with a label that I printed off my computer. The young lady in customer service was very friendly and I enjoyed talking with her. Overall great service and we are pleased with the product.
- How accurate was the sizing? Correct
- Please tell us about the quality of the product. Excellent
- Was the product free of any manufacturer defects? 1st order had a defect but was replaced