I loved the look of this chair and the price - did not want to spend more than twice the price on the one that came from a higher end store, but I wanted the look of the chair because the desk I have is from that higher end store. I almost returned it, though, because getting the arms to line up was a serious pain and I actually chipped the finish in my struggles. I came on here and re-read the reviews and have to thank the person that wrote about NOT tightening up the three screws that secure the back until you get the arms lined up. That is contradictory to the directions, but the ONLY thing that worked. I would have saved a good 30-40 minutes of frustration if I had read that first. Other than that, it goes together easy (and once you know the trick, it's very simple.) The finish can get dinged easily as I proved, but a little black marker and nobody will ever know. I am a bit more than 200# and the chair is very comfortable. I also love that it raises as high as it does - no keyboard tray needed! All other chairs I've tried are too low for me and I thought I'd have to sit on a pillow, but this one is perfect. Rolls easily and looks great. In short, I went from frustrated to loving it in a matter of minutes.