When the set of Pillows arrived I was impressed at first sight. First thing I noticed though was there was No Nexus brand name Anywhere on the pillows or plastic bags. Generic??? I will say for the first couple of weeks I really enjoyed the med softness of these pillows. Slept like a baby. But as with All (down Like) pillows they tend to go flat or bunch up after awhile, some sooner then others depending on the quality. These pillows tend to flatten out a little with regular use. I have to say though for the price I payed (1/2 of the retail store's prices) I can't complain. Just make sure you buy them in a set of two so later on you can double them up to make one good comfortable pillow.