Excellent customer service in sending a replacement part 4 times! The glass diffuser that hangs in the bottom arrived broken, and so did all the replacements. Request the whole thing is sent (not just the part), and then send back the unused parts, if this happens to you. I think the weight of the whole thing keeps the shipper from being able to just throw it around. They are forced to gently lug the heavier weight.
- Would you recommend this to a friend? Yes