jwt720 Review

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Rating
Great Customer Service
 from Edina, Minnesota,  Jun 1, 2012

We'd been trying to order this for quite some time from Amazon.com and Petco.com, but they never had it in stock and always had an "unknown" availability date. We've purchased a few items from Overstock.com (very pleased with them) and I thought I'd see if they had this kennel. Low and behold, they did and it was in stock! It was delivered quickly and I put it together the same day. Unfortunately, when I pulled the top of the kennel out of the box it was damaged. I immediately called Overstock.com's customer service and they were very apologetic and helpful. They sent me a replacement top at no cost and I didn't have to return the original one - which I thought was excellent customer service. I received regular emails notifying me that they were working on resolving the issue and then a final email stating that the new top was shipped. I received it a few days ago and it's in perfect condition. Next time I'm looking for something online, I'll definitely check here first and I'll know that Overstock.com will ensure everything goes smoothly.

  • How did the image on site compare with the actual product? Very accurate.
  • How accurate was the on site description of the product? Very accurate.
  • Please tell us about the quality of the product. Very easy to put together.
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