We'd been trying to order this for quite some time from Amazon.com and Petco.com, but they never had it in stock and always had an "unknown" availability date. We've purchased a few items from Overstock.com (very pleased with them) and I thought I'd see if they had this kennel. Low and behold, they did and it was in stock! It was delivered quickly and I put it together the same day. Unfortunately, when I pulled the top of the kennel out of the box it was damaged. I immediately called Overstock.com's customer service and they were very apologetic and helpful. They sent me a replacement top at no cost and I didn't have to return the original one - which I thought was excellent customer service. I received regular emails notifying me that they were working on resolving the issue and then a final email stating that the new top was shipped. I received it a few days ago and it's in perfect condition. Next time I'm looking for something online, I'll definitely check here first and I'll know that Overstock.com will ensure everything goes smoothly.
- How did the image on site compare with the actual product? Very accurate.
- How accurate was the on site description of the product? Very accurate.
- Please tell us about the quality of the product. Very easy to put together.