Have a Breville for our main home and a drip coffee maker for our 2nd. Missed the rich taste of espresso in my americanos, so decided to order something less expensive for our 2nd home. After much research, decided on a Nespresso. Was apprehensive about ordering a refurbished item, but read all the positive reviews on Overstock. And truly, I was excited about the significant savings while still obtaining a rich tasting americano. That did not occur ... TWICE! Unpackaged my refurbished Nespresso Citiz, got it all set up and TA DA ... no water coming through. Troubleshooted with Nespresso direct for 20 minutes to no avail. They said it was because of an air bubble that needed to be pushed through. Contacted Overstock and they rushed another one out to me. Equally excited this time because the last time had to be a fluke and THE SAME THING OCCURRED! Went through all the troubleshooting techniques that I had gone through with Nespresso Customer Service, but nothing. Contacted Overstock again, but this time I'm just returning it. Will purchase new and need to since I was idiot enough to purchase 100 capsules through Nespresso! The only reason this is getting 1 star (well, because you can't give 0!) is because Overstock Customer Service has been great. I have never purchased an item refurbished in the past and will never do so in the future. Please think twice before doing so!