I received my neato xv-11 on said delivery date. I excitedly opened the box hoping my cleaning days were over. I put the neato right to work. From the get go it was a disaster. It never once completed a cleaning and was more of a nuisance than anything. Upon further investigation I discovered that my neato was not "new". Yes it was unopened and definitely never used, so in that respects it was a "new" product. But the actual robot was in fact an older model of the product.. It was a robot with firmware that had not shipped in quite a while. I called Neato and told them my plight. They were extremely helpful. They said they would send me a replacement bot that was up to date and factory tested. When I received the new bot I immediately, again, put it to work. Right out of the box it was a dream. This one actually did everything it said it would. I couldn't have been happier. The Neato xv-11 is a revolutionary product, but I don't think I would buy something of this nature from overstock again. Overstocks shipping and prices were great, but this experience leaves me wondering if they carry new products at great prices, or if it really "overstocked" items that someone else did not want.
- Please tell us about the quality of the product. Product was unopened
- How accurate was the on site description of the product? Accurate