I bought this product on 11-08-08 and loved it. It died last week! It would fully charge and die as soon as I took it off the charge. I took it to Batteries Plus and there is NO way to open it to check anything. Motorola provides NO information re: the battery or how to open it. I called Tech Services at Motorola and they are sending me a replacement provided I return the obviously defective product I purchased.I hope others have had better luck and I am assuming my replacement will perform properly.