I got this for my mom for Christmas. Shipping was fast and product was as described, although the instructions were packaged in front of the bluetooth so you couldn't even see the product. Basically the presentation was bad, and I am sure they aren't sold like that in the stores. She said she loves it, it is comfortable, and background noise is minimal. With everything good she had to say about it I am surprised she didn't tell me to rate it a 5 (I called her for the star-rating system). Anyway, overall it is a great product and for the price Overstock has it you really can't beat it!!