Love the stools. Ordered two sets (4 stools). They were impressively packaged to protect the metal surfaces and very easy to assemble. However, both boxes had three screws missing so I was only able to assemble three of the four stools. The instructions had a toll free number with the comment, "Give us a chance to make it right." I called and spoke to Brian who was very helpful. He explained this was a new product. The six screws arrived about a week later in the mail. The stools are very well constructed and again very easy to assemble. Overall, we are very satisfied with the counter stools.