I bought this coat somewhat reluctantly, thinking that since I didn't have the money for both, buying a nice-but-boring coat I could wear to the office was probably a smarter choice than buying a cuter but more casual coat. I didn't expect it to, but this coat totally bridges the gap. It's nice enough to wear to work, but it's also absolutely adorable. The pictures don't do it justice. Pluses: Heavy and warm, but not bulky. Thick, high-quality wool. The hood is big enough to actually use and adds a bit of quirk. Ditto on the pockets, which are outside the coat but are also fully lined. Buttons are securely attached. Fits very nicely through the body, but with sleeves that have enough room to fit comfortably over a sweater (which is usually a problem for me, that bunchy feeling you get under the arms when adding bulky layers). I'm 5'3", and the coat hits me right at the knees, which I think is flattering and I actually like better than the above-the-knee fit on the model. I'm about 34/25/36, 120 lbs, and I thought I might be between a XS and S, so I crossed my fingers and got the XS, and it fits perfectly. Definitely true to size, although you may want to go up rather than down if you're busty because it doesn't have a lot of extra room in the chest. I wavered between the black and charcoal, and ended up w. the black, but I think the charcoal is probably really pretty and with the cute details would probably be a slightly less conservative look. Definitely recommend!