I originally bought this ring in the 2 carat size from another site and it was beautiful. I wanted a larger one and saw the great price on O. The ring I received has obvious flaws and looks horrible in daylight especially when the sun hits the diamond. The black diamond looks like a grey cloud of dirt in the sun. I wear a size 8 and ordered a 7.5 because of the thin band. The ring is still way too big and spins around loose on my finger. I contacted customer service to exchange the size hoping the new one would be a better quality- no go. O customer service refused to pay the return shipping! The agent told me that ring sizes vary. I have ordered other rings in my size from O with no problem. Then the agent told me insurance would only be a couple dollars. More like twenty-five! I am not paying twenty-five dollars to return a poor quality product in the wrong size. Shame on O.co for such bad service. Now instead of an exchange I will return for a full refund.
- How did the image on site compare with the actual product? Black diamond appears dirty in person
- How accurate was the sizing? Off a full size too big
- Please tell us about the quality of the product. Poor quality diamond