The responsiveness and follow up by e-mail, when we had material defect issues, was impressive. Both the manufacturer and Overstock helped to make it right. I appreciate that kind of customer service and will consider buying from Overstock because of it. The stool itself was as advertised and was easy to assemble, once the parts were correct. The colors were as represented.
- How did the color on site compare with the actual product? Close
- Please tell us about the quality of the product. We did have some problems with defective parts. However, both customer service representatives were very responsive and took care of things.
- How accurate was the on site description of the product? Accurate