We finally received this product after it sat in the UPS office for a week....only to find some parts missing needed to assemble it. After contacting customer service, found out this had happened before and they credited us with some money back so my husband went to the hardware store to buy some parts that would work. After it was assembled, I am happy with it as it fulfills our needs perfectly. Is it copper like I ordered? Not that I can tell, looks black...but maybe it is a little like oil rubbed bronze which is what we had on our faucets anyway.