isaac5445 Review

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Rating
Frustrated
 from Pennsylvania,  Jan 5, 2012

We purchased this fireplace based on the fact that it is a convertible unit. Meaning we would have the ability to switch from Fire gel to electric, but that's evidently not the case here. The firegel that was offered as a combo is horrible. Only little clarity, each can so far has burned marks and red gunky build up and has a very strong chemical oder when lit and also the can's can barely fit. You have to physically wedge it in to this unit, damaging each can. We tried to speak with Overstock.com's support to seek out the electronic insert but from going through 5 representatives, they are truly ignorant and mediocre. They're only suggestion was to buy a whole new unit! and refused to tell us the manufacture of this product so that we can seek their help instead. I give it 2 stars based on the shipping that was quick and assembly was simple.

  • How did the color on site compare with the actual product? yes
  • Please tell us about the quality of the product. decent
  • How accurate was the on site description of the product? confusing
  • Would you recommend this to a friend? No
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