Ordered qty 3 stools on Sept 23 and have yet been able to use all 3. One was missing 2 washers, another had a stretcher with hole drilled in the wrong space. Contacted Overstock and they sent out a new stretcher and washers. Initially they said I would get them in 5-10 business days. What the heck?! Luckily they arrived sooner. I completed the stool missing the washers and went on to finish the last one. Assembly is not complicated but tedious. You have to tighten a bunch of bolts with an allen wrench in spaces that are limited. When I got to the last one, lo and behold, the hole in the leg assembly was drilled wrong and the bolt cannot be tightened! Contacted Overstock again. Guy I spoke to sounded like a young kid reading from a script. He would ask me questions that didn't make sense and when I questioned it, he told me he didn't really know what they meant by that question. In the end, I do like the stools a lot. If I could get all 3 in a useable state, I would like them even better.