We had three broken pieces on this product when it arrived so I emailed overstock and got a reply within 24 hours and received 8 emails in total to let us know that the situation would be resolved. I was bragging to our friends at a superbowl party what awesome customer service Overstock.com has. One of the ladies said she did all of her Christmas shopping with your company. Great Job you could teach other companies how to deliver great customer service!!!!!!