christophergarriga Review

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Rating
Nightmare to Assemble
 from Media, PA,  Jan 27, 2013

The furniture arrives on time and it was well packaged. The biggest problem was that some parts were mislabeled and the holes for the drawer rail were drilled on the opposite side of the board. I was able to easily work around the mislabeled boards however making corrections for the misdrilled holes was more challenging. I was faced with a decision to make... disassemble what I've already put together, repackage the furniture, and deal with the furniture company to try and return the product, or to correct the hole drilling myself. I chose to drill my own holes and was able to complete the installation. What angers me is that I believe this furniture ended up on Overstock because the manufacturer's knew there were defects. If this were the case there should have been full disclosure in the description of the product and the price should have been further reduced. Because of this experience, this will be the last product I buy from Overstock and last product I buy from this furniture manufacturer.

  • How did the color on site compare with the actual product? Accurate
  • Please tell us about the quality of the product. The materials seemed solid, but holes were not drilled correctly
  • How accurate was the on site description of the product? Somewhat. Irregularities should have been disclosed.
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