I was very apprehensive about buying a couch and chair set online, but the design, size and price was too perfect to pass up. After a friend bought the black LC set from Overstock.com and I witnessed the order to delivery process, I was sold. The process was seamless, with Overstock.com support calling to make sure I was on the same page regarding the logistics of delivery. I received it by freight exactly at the time promised (I was able to choose the exact day and time within 3 days of the local warehouse arrival date). Both sofa and chair came 100% fully assembled and all I had to do was take them out of their boxes. They come wrapped in a fitted bubble wrap cover which I recommend saving for future moves, since this set's quality is good enough to last a while. The couch itself is perfect for small spaces and for customers whose tastes are more European where style, compactness and efficiency take precedence. The leather quality is great for the price and is easy to clean. The frame is sturdy metal tubing. The cushions are on the firm side, which I like; it's been a couple of months and they're starting to soften up a bit. Overall build quality is solid and it appears that these will last a while. The cushions have a velcro base which keeps them in place. I recommend the microfiber 2-pack throw set in white that Overstock .com offers separately and also subscribing to Club O. All in all, this couch set has the feel and appearance of a $2000+ set and matches my motto of less space, less things, more life.