Loved this product out of the box. Appears to be very high quality-- sink and faucet. Very classy. Love the look. Packaging was great and kept it safe during shipping. Unfortunately though, the tail pipe washer was missing. Apparently, this is a black washer that fits inside the tail pipe. The instructions (not very descriptive ones at that) didn't even show this washer. This is the manufacturers fault, not Overstock's. However, the Overstock person I was chatting with through the online chat feature was a little snippy with me by the end of the conversation. Called and talked to a live person. Much better. Told me they'd get back to me in 2 business days with an answer to remedy the issue. We had already been without the sink for some time with the remodel so I called Kraus directly. Good choice. They quickly determined what was missing and sent me the part that day. That was yesterday, so here's hoping for a quick delivery to finally get my sink/faucet put together.
- How did the color on site compare with the actual product? As expected.
- Please tell us about the quality of the product. Looks to be of high quality.
- How accurate was the on site description of the product? Good description.