Hmmm. Could be my first and last experience with overstock.com...I'm thinking maybe there's very good reason for the majority of the merchandise to be overstock: it failed at the retail level. In the case of this product, it's a good-looking dispenser, but simply does not work. The internal spring is not strong enough to overcome the friction of the rubber washers internally -- bad product design. You can pump down, but she don't spring back up. When I opened it up, the spring actually snapped in half. I was able to find a replacement spring, and when I removed the lower rubber washer and used the new spring, it actually works quite a bit better. So if you own or are thinking of buying and have trouble with functionality, try removing the lower rubber bushing on the barrel and see if the performance improves. But in any case, consumers should not have to jump through these types of hoops when they purchase simple mechanisms, so for that reason, I give it a thumbs down.