The product works well and looks great, but it has broken 2 times. We're only 2 people in the household, so it doesn't get a ton of use. The first one we received lasted about 8 months. The plastic part inside broke off one day. I called Krause and they immediately sent me out a second one that has all metal components. After 6 months, this one is leaking inside and the soap runs down the inside of the dispenser. I called Krause and they are sending me another, no questions asked.