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trixysmom Review

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Rating
great customer service
 from valley of the sun,  Jun 6, 2011

very nice soap dispenser, looks great. I had this for about 8 months and the plastic bottle broke off at the top where it screws in. I googled Kraus, sent them an email and all I had to do is give them the Overstock order number and they are sending me another bottle for free. PS - they responded to my email in less than 24 hours! I asked them if I could purchase a 2nd bottle and they said they would send me 2 for free. Now, that is excellent service, couldn't be more pleased. NOTE - I rarely write reviews but purchase alot of items strictly based on reviews, figured I had to pass this on to anyone thinking of purchasing this!

  • Did the color match the color displayed onsite? yes
  • How is the quality of the product? very good
  • Did the description onsite accurately describe the product? yes
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