We were so pleasantly surprised when we opened the box. The faucet is gorgeous, and packaged beautifully! It was easy to install, the directions were clear and useful. The faucet is a little taller than we had planned on getting but after using it, it is perfect. The handle is easy to use and we love the button that changes it from stream to spray. It does not revert back to a default setting each time it is turned on, it stays at the position you last used it. A very nice feature! The pull down sprayer is easy to maneuver and very very flexible. The only negative thing I can say is that with it being chrome it does show the water spots and we have to dry it off regularly. Other than that I LOVE it and would purchase it again in a heart beat. A side note: this faucet has way more pressure than our last one, don't know if that is the faucet or if our old one had some kind of water saver built in.