received faucet in less than 24 hours. came nicely packed in an expensive looking box, the faucet was in a nylon bag like high end shoes come in. perfect condition, easy to install, the faucet head is plastic but really great looking everything else is metal , very powerful spray. Unlike other faucets that i read reviews on this faucet the spring is flexable so you can manuver the spray head easly. High quality heavy.