Well, after reviewing some of the other postings I was a bit nervous, but am very happy with the purchase. This was the best deal I could ever have imagined on one of these new commercial style faucets, with others running over $500....... The install was simple, it works as advertised, and no, it does not splash backwards; I'll call those reviews "cockpit error". Simply raise the faucet head all the way into its capture frame, and the water does shoot straight down. Pull out & return is a breeze, the head switch for alternating between stream and spray is a simple one-touch click, not the standard "up down" switch. It swivels nicely, and allows for front or side lever install; we opted for front. If I had to improve, I would raise the faucet head height a bit on the capture frame, but then it would splash a lot. At this height, it is still quite a bit taller than our old Kohler pull out. Highly recommended.