Unpacked the machine from an overstock repack box, not a kitchenAid box. The unit cosmetically was good with no scratches or external wear, but the bowl lift mechanism was non functional. What really ticked me off about this is that the mixer was for my vacation home. I packed it all the way there to find that it didn't work. I suppose I should have checked it before I left for the distant location, but I shouldn't have to do that if the unit was carefully checked & repaired as needed by "trained" techs! I ended up repairing it myself instead of going through the crap of having to haul it back, shipping it back, then waiting for it to be repaired or replaced. I usually figure that if a product is refurbished, it's should go through inspections & trials, but this was not the case. Cost me about $10 & 2 hours of my vacation time to fix it correctly. I guess like the saying goes, "If you want something done right, do it yourself!" I doubt customer service will see this!
- How did the color on site compare with the actual product? Similar
- Please tell us about the quality of the product. Still broken (the mechanism that lifts & lowers the bowl)
- How accurate was the on site description of the product? Good except for the machine was not refurbished