Bought this as a mothers day present for the wife, and was a little iffy on the idea of factory referbished but man was i wrong. My wife was absoulutley floored by the quality and price of this item. We love it and it works great. we will definenatly be buying more referbished items in the future. it was practicaly like brand new. aside from not having a convineint yet inexpensive splash gaurd it was pretty much a new machine. no blemishes to boot. we love it.