Item arrived in a timely manner. Manual was missing and when requested was sent. I would have liked the packing list to include the list of tools and attachments that came with the machine. Had a problem putting the machine together as the parts were just put in a box with no description of waht did what. I immediately broke the belt and as I live 90 miles from town....borrowed a belt (not Kirby) from a neighbor. Maybe on these refurbished machines you could include extra belts. The machine is beautiful and so far works great. Thank you.