The vacuum arrived nicely packaged and appeared as shown in the picture. Overstock states the following in referring to refurbished "Some Reconditioned or Refurbished items will show a slight amount of wear and tear, some items will look brand new." There was no slight amount of wear. It was clearly very used, hole in the handle and a serious crack in the nozzle. When we tried the vacuum, dust and dirt went flying. This is how we found the very large crack in the nozzle. It is a testament to the Kirby's sucking power, but a very disappointing purchase. The online chat agent was very nice and arranged for another to be delivered, but I still have the hassle of returning the broken one. (Overstock is covering the cost as they state). To their credit, overstock was easy to work with on the entire debacle. I'll post an additional review when the replacement arrives.
- How did the color on site compare with the actual product? Color matched fine.
- Please tell us about the quality of the product. The vacuum appeared to have exceptional "power" Read full review.
- How accurate was the on site description of the product? The vacuum was as described. The problem came with the word refurbished.