The vacuum arrived on time and in good condition but the following parts were missing: surface nozzle, air intake guard, inflator/deflator tool, portable sprayer, portable shampooer. And, yes, the product description says "Kirby G4 vacuum loaded with tools". So far the only thing which was fully *loaded* is my credit card charge. I sent email to Overstock.com CustomerCare with request to mail the missing parts. Now waiting for them to be delivered..