I ordered the refurbished Kirby after my Kirby vacuum broke down. After reading up on the various models and values, I chose to order the next model after my own instead of more recent models as being a reliable performer and having good ratings. I also loved my older machine and appreciated the many years of hard use that I gave it. Every thing arrived as described, on time, intact, with new accessories, (not quite the quality of my older ones) and when not new the pieces worked very well with smooth bearings and performance compared to my older heavily used accessory. I am pleased with the order of my refurbished Kirby which I was able to purchase for less cost than with my local dealer. Yes, I will always consider Overstock when seeking to find a good product because of their reliable reputation and my past experience with my orders.