I am very happy with the product. We bought two delux closet systems for both sides of our walk-in closet. My husband and I are not professional carpenters, but we were able to install the closets ourselves. We found the instructional videos on youtube which were great - they were very detailed and easy to follow. If you follow them to the T, you will have no problem with the installation. I think we would have been completely lost and frustrated if we only had the printed instructions included in the package. The first closet took the two of us three evenings, a couple of hours each. The second one took us only four hours (and I am 7 months pregnant!). Also, I need to point out that customer service is great. I accidentally ordered the two closets in different colors (one maple and one mahogony). I used the web chat option to talk to a representative and he made the arrangements for me to return the wrong color. They did deduct the cost of shipping but I got it back as a store credit, so in the end I didn't lose anything because I applied this credit towards the purchase of the second closet - this time in the right color.
- How did the color on site compare with the actual product? Exactly what I expected
- Please tell us about the quality of the product. Some minor dents but otherwise excellent
- How accurate was the on site description of the product? Very accurate
- Would you recommend this to a friend? Yes