centexcoog Review

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Rating
Poorly packaged, headboard is pressed paper
 from Austin TX,  Nov 3, 2012

I'm a big fan of overstock.com, but I have a bone to pick regarding this bed. Pros: This bed is very sturdy; great appearance; easy to assemble. Cons: The headboard is made of pressed paper with a printed finish--yet the price of the bed warrants all wood construction. The box is flimsy--our was received damaged. I found out about the pegboard-type of construction because it had been pushed out of the slot that contained it in the top border. It could be repaired, but not without noticing the repair due to it's location in the top center. Overstock replaced the headboard, but it took longer than it did to receive the original order. The bed ships in two boxes--the side rail box had no damage, so I only received the headboard box. The damaged headboard wasn't picked up by overstock (saved them freight $), so I had it fixed locally (we didn't want two beds, but I couldn't see discarding a slightly damaged, new headboard in the local landfill, which would also cost me $$$ for the haul off). I then called overstock to purchase the rails, but they declined saying they only sell complete items. They referred me to the bed maker who I called, but doesn't sell direct to consumers. So here I am stuck with an extra headboard, plus the repair cost. Still doesn't make sense to spend $$$ to haul off, but it's taking space in our already crowded garage. In my opinion, overstock dropped the ball on this--they should either have picked up the damaged headboard, or sold me the parts (using their leverage with the furniture company) so I could make the bed complete and usable. I had this conversation with overstock customer service, but they won't budge--I'm stuck and unhappy!!!

  • How did the color on site compare with the actual product? Close, but varied due to knots in top of headboard
  • Please tell us about the quality of the product. The headboard has a wood border, but the main curved part is pressed paper.
  • How accurate was the on site description of the product? Good
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