The product came well packaged, undamaged and fortunately in 3 boxes - it's Oak, it's heavy! Total assembly was required, but I got perfectly cut & drilled and nicely sanded pieces plus good instructions. I like this kind of project, but it is not for the feint of heart!! When it was all put together and rolled into my kitchen, I was thrilled and proud. It hasn't gotten too much use because my husband is afraid to spill anything on it - a little fear is a healthy thing!