I ordered two of these for a triple bunk we are building in our girls' room. I really wanted something thin enough to give them the maximum amount of space in the bunk, but we comfortable enough to not only prevent them from feeling the supporting board, but last through the years (thinking of grandchildren visit already!). These fit the bill! When we unrolled them, they immediately fluffed up, with only a slight curve after about an hour. The next morning, they were perfect! No smell or anything. The case is kind of like a high end diaper, but we're putting a waterproof, terry cloth lined cover on top, so it really doesn't matter to us. They are very firm, but rightly so. I'm 8 months pregnant and when I lay on my side on the mattress, I have enough support for my back and hips, but I don't sink all the way through. I'm sure it will soften up some, but never enough that it will compress too much. As for customer service, when we unrolled the mattresses, we noticed one was longer than the other. The shipping bags and invoice said, "75 inches," but the actual mattress tag on one was labeled "80 inches." Obviously not Overstocks fault, but the manufacturer. We contacted Overstock and they sent us a replacement even before we could provide a picture for proof of the XL mistake! Thank you for being so understanding that there was no way I would be able to compress this thing back for shipping!
- How did the color on site compare with the actual product? It's definitely more pastel than blue.
- Please tell us about the quality of the product. VERY Good - I'm sure it will hold up for years
- How accurate was the on site description of the product? Very good!