We received the rug about one week after ordering. As some of the reviews stated, it arrived with many creases and unfortunately the border was frayed as though someone dragged it on cement. I was disspointed with the rug as the creases almost flattened, but not completely after having for two weeks. The rug felt very cheap. After contacting customer service, they were very accomodating sending me a new rug and a shipping label for my old one. Pleasantly surprised, the new rug was much better quality, creases flattened within two days, and better patterns. The only thing I am not crazy about the rug is that it is on the thinner side, but for the price, it faired well. We are very happy the second time around.
- How did the color on site compare with the actual product? Very good
- Please tell us about the quality of the product. Good
- How accurate was the on site description of the product? Fairly accurate